Terms & Conditions
Terms & Conditions
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1. Introduction
These Terms & Conditions (“Terms”) govern your access to and use of the Gentle Genius Learning Platform (“the Platform”), including all services, content, learning materials, and features provided by Gentle Genius (“we”, “us”, “our”).
By creating an account, accessing the Platform, or using any of our services, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Platform.
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2. Eligibility
To register as a parent or guardian on the Platform, you must:
- Be at least 18 years old
- Provide accurate and complete personal information
- Have the legal authority to act on behalf of the child or children you register
We reserve the right to verify your identity and decline or suspend accounts that provide false or misleading information.
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3. Account Registration
When creating an account, you agree to:
- Provide accurate, current, and complete information
- Keep your login credentials confidential
- Notify us immediately of any unauthorized access to your account
- Accept responsibility for all activities that occur under your account
We may suspend or terminate accounts that violate these Terms.
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4. Parent and Child Information
By registering a child on the Platform, you confirm that:
- You are the child’s parent or legal guardian, or
- You have explicit permission from the parent or legal guardian
You agree that all information submitted is accurate and may be used to deliver educational services, communicate with you, and maintain academic records.
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5. Educational Content and Services
The Platform provides access to:
- Digital learning materials
- Videos, worksheets, quizzes, and assessments
- Progress tracking and reporting
- Communication tools for parents and learners
We may update, modify, or remove content at any time to improve the learning experience.
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6. Fees and Payments (If Applicable)
If the Platform offers paid services, you agree to:
- Pay all applicable fees
- Ensure payment information is valid and up to date
- Accept that fees are non‑refundable unless required by law
We may suspend access to paid features if payment fails.
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7. Acceptable Use Policy
You agree not to:
- Share your login credentials with others
- Copy, distribute, or resell Platform content
- Upload harmful, illegal, or inappropriate material
- Attempt to bypass security features
- Interfere with Platform operations or other users’ access
Violation of this policy may result in account suspension or termination.
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8. Intellectual Property
All Platform content — including videos, worksheets, graphics, software, and branding — is owned by us or licensed to us.
You may not:
- Reproduce
- Modify
- Distribute
- Publish
- Sell
any Platform content without our written permission.
You are granted a limited, non‑exclusive, non‑transferable license to access and use the content for personal, non‑commercial educational purposes only.
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9. Privacy and Data Protection
We collect and process personal information in accordance with:
- The Protection of Personal Information Act (POPIA)
- Our Privacy Policy
By using the Platform, you consent to the collection, storage, and processing of your data and your child’s data for educational and administrative purposes.
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10. Communication
By registering, you agree that we may contact you via:
- SMS
- In‑platform notifications
regarding account activity, updates, educational progress, and important announcements.
You may opt out of marketing messages at any time.
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11. Service Availability
We strive to keep the Platform available at all times, but we do not guarantee:
- Uninterrupted access
- Error‑free operation
- Freedom from viruses or harmful components
We may temporarily suspend access for maintenance or upgrades.
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12. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, or consequential damages
- We are not responsible for losses caused by misuse of your account
- We do not guarantee academic outcomes or performance improvements
Your use of the Platform is at your own risk.
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13. Termination
We may suspend or terminate your account if you:
- Violate these Terms
- Provide false information
- Misuse the Platform
- Engage in harmful or illegal activity
You may close your account at any time by contacting support.
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14. Changes to These Terms
We may update these Terms periodically.
When changes are made:
- The version number will be updated
- The effective date will change
- You will be notified via email or in‑platform notice
Continued use of the Platform constitutes acceptance of the updated Terms.
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15. Governing Law
These Terms are governed by the laws of the Republic of South Africa, without regard to conflict‑of‑law principles.
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16. Contact Information
For questions or concerns about these Terms, please contact:
Gentle Genius
Email: admin@gentlegenius.co.za
Phone: TBA
Address: Plot 37, Farm Doornbosch, Hekpoort, 1740