Privacy Policy & POPIA Compliance
At Gentle Genius, we are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This policy outlines how we collect, use, store, and provide access to your data.
1. What Information We Collect
We collect personal information from parents and learners during registration and use of our platform. This may include:
- Full name and surname
- Identification or passport number
- Date of birth
- Email addresses and phone numbers
- Residential address and location details
- Learning preferences and academic data
2. How We Use Your Information
Your information is used solely for educational and administrative purposes, including:
- Creating and managing learner profiles
- Communicating with parents and guardians
- Customising learning experiences
- Sending important updates and verification emails
- Maintaining academic records and progress
3. How We Store and Protect Your Data
All personal data is securely stored in our encrypted database hosted on secure servers. We implement strict access controls, regular audits, and data encryption to prevent unauthorised access, loss, or misuse of your information.
4. Your Rights Under POPIA
You have the right to:
- Access your personal information held by us
- Request correction or deletion of inaccurate or outdated data
- Withdraw consent for processing your information (where applicable)
- Object to the processing of your data under certain circumstances
To exercise any of these rights, please complete our Data Access Request Form. We will respond within a reasonable timeframe as required by law.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined above, or as required by law. Once no longer needed, your data is securely deleted or anonymised.
6. Updates to This Policy
This privacy statement may be updated from time to time to reflect changes in our practices or legal obligations. We encourage you to review it periodically.
If you have any questions or concerns, please contact us at privacy@gentlegenius.co.za.